Frequently Asked Questions

         Here you will find the answers to all the most frequently asked questions

PRODUCTS

• How to know if a product is in stock
  
• How long does it take to restock your products?
  
• Can an out of stock product be ordered?
• Do you have a printed catalog?
• Do you have a size guide?
• How to choose the right shoes size
• I’m looking for a product not available on your website, what should I do ?
  

ORDER

• Is it possible to modify my order?
• My order status is "in production", what does it mean?
• I order few days ago, but the status of my order doesn’t change, what does it mean?
• I validated my order, but I didn’t receive an e-mail confirmation. Has my order been taken into account?

DELIVRERY

• What are the delivery times?
• I didn’t receive my order, but it’s indicated as shipped according to my tracking number

RETURN AND REFUND

• I received my order but one of the articles doesn't look good for me, can I get a refund?
• What should I do if I have received a damaged article?
• How to return a product?
• What is the return delay for a product?
• What is the refund delay?

PROMOTIONS

• How to apply my voucher? 
• How to use my voucher?
• How do I login with my VIP code?
  
• I am a school or a professional, can I benefit from discounts?
• Is my school one of the partner schools?

PAYMENT

• What are the different payment methods?
  

• Secured Payment
  

VARIOUS QUESTIONS

• How can I contact Mademoiselle Danse customer service?
  
• Do you have a point of sale ?